Terms and Conditions

Last Updated: 31/07/26

Welcome to Rosa Mystica, a hotel booking website for our property in Agonda, Canacona, Goa. By accessing or using this website, you agree to be bound by these Terms and Conditions and all applicable laws, including the Information Technology Act, 2000 and the Intermediary Rules, 2021.

1. Definitions

• "We", "Us", "Our" refers to Rosa Mystica.
• "You", "Your" refers to the user or visitor of our website.
• "Services" refers to the hotel booking and stay-related services provided through our website and booking channels.

2. Use of the Website

• You must be at least 18 years old to book accommodation with us.
• You agree to provide accurate and complete contact and payment information when making a booking.
• You are responsible for keeping any booking confirmation and reference details confidential.

3. Booking and Payments

• All bookings are subject to availability and confirmation, whether made through our booking engine, WhatsApp, or email.
• Prices are quoted in Indian Rupees and may not include applicable taxes.
• Accepted payment methods include UPI, card payments, and other methods offered by our booking engine.
• We reserve the right to cancel or modify a booking in the event of a genuine pricing or availability error, with a full refund of any amount paid.

4. Cancellations and Modifications

• Cancellation and modification terms are set out in our Refund Policy.
• To cancel or modify a booking, contact us by WhatsApp or email as early as possible.

5. User Conduct

• You agree not to use the website for any unlawful purpose or in a way that could damage or impair it.
• You agree not to attempt unauthorised access to any part of the website or its underlying systems.

6. Limitation of Liability

• Rosa Mystica is not liable for indirect, incidental, or consequential damages arising from your use of the website or your stay, except where such liability cannot be excluded by law.
• We reserve the right to modify or suspend services in circumstances beyond our reasonable control, such as natural disasters or government restrictions.

7. Governing Law

• These Terms and Conditions are governed by the laws of India, and any disputes are subject to arbitration in Goa.

8. Changes to These Terms

• We may update these Terms and Conditions from time to time. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

9. Contact Information

• For any questions about these Terms and Conditions, contact us at bookings.rm.goa@gmail.com.